Terms & Conditions

Last updated: 4 October 2026

Welcome to Kashhivi. These Terms and Conditions govern your use of our website and explain shopping with KASHHIVI at Kashhivi.com. Please read them before creating an account, ordering, or submitting an after-sales request.

1. General Conditions

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) while using our service.

2. Your Account

Provide accurate contact and delivery details and keep your password private. Contact us if you believe someone else has accessed your account. Use the website lawfully and do not submit false orders, reviews or claims.

3. Products and Prices

Read the product description, fabric details and displayed price before ordering. Screen settings and lighting can affect how the colours of our products appear on your device. Many of our sarees are handcrafted or handwoven. Slight variations in weave, colour or motif are natural characteristics of handloom products and are not considered defects. This does not remove your rights if an item is defective or does not match its description.

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. Available discounts and the order total are displayed before you place your order. Cart items do not reserve stock or lock a price; availability and pricing are checked at checkout.

We reserve the right to modify prices or discontinue any product without prior notice.

In the event a product is listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel any orders placed for that product, even if the order has been confirmed and your payment processed. If payment has been processed, a full refund will be issued.

4. Orders and Payment

We utilise secure, third-party payment gateways. We do not store your credit/debit card or net banking details on our servers.

We reserve the right to limit the quantities of any products that we offer and to refuse service or cancel orders at our sole discretion, for example, if we suspect fraudulent activity.

Choose from the payment methods offered at checkout. Online payments are processed through the configured payment provider. An order confirmation does not by itself confirm successful payment. Cash-on-delivery orders must be paid as arranged for delivery. If a payment appears incomplete, contact us before paying again.

5. Delivery

Estimated delivery timelines will be provided at checkout. These are estimates and not guarantees. We are not liable for delays caused by courier partners, weather conditions or unforeseen circumstances.

Title and risk of loss for all products ordered by you pass to you upon our delivery to the shipping carrier.

Check your address, phone number and pincode before submitting an order. A pincode check indicates service availability, not a guaranteed delivery date. Tracking details are shown in your account when assigned. Contact us about a missing parcel, delay or incorrect delivery.

6. Cancellation Before Shipping

You can request cancellation while your order is placed or packed, before shipping. Where a courier booking already exists, cancellation must also be confirmed with the courier. If the online cancellation option is unavailable, contact us for help. A paid cancellation may require a refund; cancellation confirmation is not confirmation that money has already reached your account.

7. Returns

The online return-request window is seven days from recorded delivery. We highly recommend taking a clear unboxing video when you receive the package, as this helps us quickly verify the condition of the saree or any defects. To initiate and process a return, you must upload a video of the product or share it with us by email at contact@kashhivi.com.

Submit the reason and a product video in MP4 or WebM format, up to 25 MB. Requests are reviewed before return arrangements are confirmed. The current online process covers the whole order. Contact us if you need help with an individual item, cannot provide a video, or cannot submit a request online.

Wait for return instructions before sending a parcel. Any applicable return-shipping arrangements and costs should be confirmed with our team before dispatch. A request alone does not confirm a pickup or refund.

8. Replacements

Within the same seven-day window, you may request the same product or a different product at the purchased unit price, subject to stock and staff approval. A reason and product video are required for the online request. The current process covers all items in the order and allows one return or replacement request per order. Contact us for other situations. Replacement delivery is arranged after the original items are received.

9. Refunds

Approved refunds are processed by our team through the payment provider or bank. Your account may show Refund pending while processing is outstanding. Bank processing times can vary; contact us for the status and reference. These terms do not impose a waiver of rights to a refund or other remedy available under applicable law.

10. Intellectual Property

All content on this website, including but not limited to images, product descriptions, logos, graphics and text, is the property of Kashhivi and is protected by copyright and intellectual property laws. You may not reproduce, duplicate, copy, sell or exploit any portion of our website or its content without express written permission from us.

11. Limitation of Liability

To the fullest extent permitted by law, Kashhivi, its directors, employees and affiliates shall not be liable for any direct, indirect, incidental, punitive or consequential damages arising from your use of our service or any products procured using the service.

12. Reviews and Uploaded Media

Submit honest reviews and only upload media you have the right to share. Approved review photos and videos may appear publicly with your review. Return and replacement evidence is handled privately for reviewing the request. Do not upload unrelated personal information or sensitive documents.

13. Your Rights and Assistance

Nothing in these terms limits rights or remedies available under applicable consumer law. The online time window, video requirement and whole-order form do not prevent you from contacting us about defective, incorrect or misdescribed goods or other concerns.

For questions about these Terms and Conditions, returns or cancellations, or to share suggestions and feedback, please feel free to reach out to us at contact@kashhivi.com. You can also use our Contact Us page. Include your order number where relevant. Do not send passwords, card security codes, payment PINs or any other credentials.

14. Updates

Changes to this page will be dated. Updates are not intended to remove rights or commitments relating to an order already placed. Please contact us if you have questions about the terms for your order.